* { box-sizing: border-box; }
body { margin: 0; background: #f7f8fb; color: #172033; font-family: Arial, Helvetica, sans-serif; }
a { color: #0b6bcb; text-decoration: none; font-weight: 800; }
button, input, select, textarea { font: inherit; }
.topbar { align-items: flex-start; background: #fff; border-bottom: 1px solid #dde3ec; display: flex; gap: 24px; justify-content: space-between; padding: 28px 32px; }
.eyebrow { color: #0f766e; font-size: 12px; font-weight: 800; letter-spacing: 0; margin: 0 0 8px; text-transform: uppercase; }
h1, h2, h3, h4, h5, p { margin-top: 0; }
h1 { color: #0b2545; font-size: 32px; line-height: 1.08; margin-bottom: 10px; }
h2 { color: #0b2545; font-size: 18px; margin-bottom: 14px; }
h3 { color: #0b2545; font-size: 16px; }
.subcopy { color: #5b6676; font-size: 15px; line-height: 1.45; margin: 0; max-width: 720px; }
.loginBox { border: 1px solid #d9e1ea; border-radius: 8px; display: grid; gap: 4px; min-width: 220px; padding: 12px; text-align: right; }
.loginBox small { color: #6b7280; text-transform: capitalize; }
.page { margin: 20px auto 36px; max-width: 1360px; padding: 0 24px; }
.nav { display: flex; gap: 10px; margin-bottom: 16px; }
.nav a { background: #e8eef5; border-radius: 8px; color: #334155; padding: 10px 12px; }
.nav a.active { background: #0b6bcb; color: #fff; }
.productTabs { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 16px; }
.productTabs a { background: #fff; border: 1px solid #dbe3ed; border-radius: 8px; color: #334155; padding: 10px 12px; }
.productTabs a.active { background: #0b2545; border-color: #0b2545; color: #fff; }
.authWrap { display: grid; min-height: 62vh; place-items: center; padding: 24px; }
.authCard, .panel, .callCard, .metric { background: #fff; border: 1px solid #dbe3ed; border-radius: 8px; }
.authCard { display: grid; gap: 14px; max-width: 420px; padding: 22px; width: 100%; }
.panel { margin-bottom: 16px; padding: 18px; }
.panel.narrow { max-width: 860px; }
label { color: #334155; display: grid; font-size: 13px; font-weight: 800; gap: 6px; }
input, select, textarea { background: #fff; border: 1px solid #ccd5e1; border-radius: 8px; color: #172033; min-height: 38px; padding: 8px 10px; }
textarea { min-height: 220px; resize: vertical; }
.formGrid { display: grid; gap: 14px; grid-template-columns: repeat(2, minmax(0, 1fr)); }
.formGrid .full { grid-column: 1 / -1; }
.primary { background: #0b6bcb; border: 0; border-radius: 8px; color: #fff; cursor: pointer; font-weight: 800; min-height: 42px; padding: 10px 14px; }
.message { background: #ecfdf5; border: 1px solid #bbf7d0; border-radius: 8px; color: #166534; margin-bottom: 14px; padding: 10px; }
.error { background: #fee2e2; border: 1px solid #fecaca; border-radius: 8px; color: #991b1b; padding: 10px; }
.hint { color: #64748b; font-size: 13px; margin: 0; }
.metrics { display: grid; gap: 14px; grid-template-columns: repeat(4, minmax(0, 1fr)); margin-bottom: 16px; }
.metric { display: grid; gap: 8px; padding: 18px; }
.metric span { color: #657184; font-size: 13px; font-weight: 800; }
.metric b { color: #0b2545; font-size: 30px; }
.opsGrid, .leaderGrid, .trendGrid, .drillGrid, .alertGrid, .detailGrid { display: grid; gap: 14px; grid-template-columns: repeat(2, minmax(0, 1fr)); }
.leader, .trendCard, .drillCard, .alertCard { background: #fbfcfe; border: 1px solid #e2e8f0; border-radius: 8px; display: grid; gap: 6px; padding: 11px; }
.leader span, .trendCard small, .drillCard span, .alertCard span, .alertCard small { color: #64748b; font-size: 12px; }
.leader b, .trendCard b, .trendCard strong, .drillCard b, .alertCard b { color: #0b2545; }
.leader.risk, .alertPanel { background: #fff7f7; border-color: #fecaca; }
.alertPanel { border: 1px solid #fecaca; border-radius: 8px; margin-bottom: 16px; padding: 18px; }
.heatmap { display: grid; gap: 6px; overflow-x: auto; }
.heatRow { align-items: stretch; display: grid; gap: 6px; grid-template-columns: 120px repeat(12, minmax(58px, 1fr)); }
.heatRow > span, .heatRow > b { align-items: center; background: #fff; border: 1px solid #e2e8f0; border-radius: 8px; color: #334155; display: flex; font-size: 12px; min-height: 36px; padding: 7px 8px; }
.heatHead span { background: #eef2f7; color: #0b2545; font-weight: 800; }
.heatCell { font-weight: 800; justify-content: center; }
.heatCell.good { background: #dcfce7; color: #166534; }
.heatCell.ok { background: #fef3c7; color: #92400e; }
.heatCell.risk { background: #fee2e2; color: #991b1b; }
.heatCell.empty { background: #f8fafc; color: #94a3b8; }
.libraryControls { align-items: end; display: grid; gap: 10px; grid-template-columns: 1.3fr repeat(5, minmax(140px, 1fr)) 110px; margin-bottom: 14px; }
.callList { display: grid; gap: 14px; }
.emptyState { background: #f8fafc; border: 1px dashed #cbd5e1; border-radius: 8px; color: #64748b; font-weight: 700; padding: 24px; text-align: center; }
.callCard { padding: 16px; }
.callHeader { align-items: start; display: flex; gap: 16px; justify-content: space-between; }
.callHeader h3 { color: #0b2545; font-size: 18px; margin-bottom: 4px; }
.callHeader span { color: #64748b; font-size: 13px; }
.score { align-items: center; border-radius: 8px; display: grid; min-width: 88px; padding: 9px; text-align: center; }
.score b { font-size: 24px; }
.score span { font-size: 12px; font-weight: 800; }
.score.strong { background: #dcfce7; color: #166534; }
.score.coachable { background: #e0f2fe; color: #075985; }
.score.at-risk, .score.red-zone { background: #fee2e2; color: #991b1b; }
.summaryText { color: #334155; line-height: 1.45; margin: 12px 0 10px; }
.scoreGrid { display: grid; gap: 8px; grid-template-columns: repeat(4, minmax(0, 1fr)); margin: 14px 0; }
.mini { background: #f8fafc; border: 1px solid #e2e8f0; border-radius: 8px; display: grid; gap: 5px; padding: 10px; }
.mini span { color: #64748b; font-size: 12px; font-weight: 800; }
.mini b { color: #0b2545; font-size: 18px; }
.stageAudit { background: #fff; border: 1px solid #dbe3ed; border-radius: 8px; margin: 16px 0; overflow: hidden; }
.stageAuditHead { align-items: baseline; background: #f8fafc; border-bottom: 1px solid #e2e8f0; display: flex; gap: 16px; justify-content: space-between; padding: 13px; }
.stageAuditHead h4 { margin: 0; }
.stageAuditHead span { color: #64748b; font-size: 13px; }
.stageRows { display: grid; gap: 12px; padding: 12px; }
.stageRow { border: 1px solid #e2e8f0; border-left: 5px solid #0b6bcb; border-radius: 8px; overflow: hidden; }
.stageRow.pass { border-left-color: #16a34a; }
.stageRow.partial { border-left-color: #d97706; }
.stageRow.fail { border-left-color: #dc2626; }
.stageTop { align-items: start; background: #fbfcfe; display: flex; gap: 16px; justify-content: space-between; padding: 12px; }
.stageTop h5 { color: #0b2545; font-size: 15px; margin: 0 0 4px; }
.stageTop b { background: #eef2ff; border-radius: 999px; color: #1e3a8a; font-size: 12px; padding: 5px 9px; }
.stageGrid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); }
.stageCell { border-top: 1px solid #eef2f7; padding: 12px; }
.stageCell:nth-child(odd) { border-right: 1px solid #eef2f7; }
.stageCell span { color: #0f766e; display: block; font-size: 11px; font-weight: 800; margin-bottom: 5px; text-transform: uppercase; }
.stageCell p { color: #475569; font-size: 14px; line-height: 1.45; margin: 0; }
.columns { display: grid; gap: 14px; grid-template-columns: repeat(3, minmax(0, 1fr)); }
ul { margin: 0; padding-left: 18px; }
li { color: #475569; font-size: 14px; line-height: 1.4; margin-bottom: 5px; }
.objectionBlock { background: #fff; border: 1px solid #dbe3ed; border-radius: 8px; margin: 14px 0; overflow: hidden; }
.objectionBlock h4 { background: #f8fafc; border-bottom: 1px solid #e2e8f0; margin: 0; padding: 12px; }
table { border-collapse: collapse; width: 100%; }
th, td { border-bottom: 1px solid #e8eef5; color: #334155; font-size: 14px; line-height: 1.45; padding: 11px 12px; text-align: left; vertical-align: top; }
th { color: #0b2545; font-size: 12px; text-transform: uppercase; }
.detailSection, .managerBox { background: #fbfcfe; border: 1px solid #e2e8f0; border-radius: 8px; padding: 13px; }
.managerBox { display: grid; gap: 10px; margin-top: 12px; }
.managerBox textarea { min-height: 90px; }
.managerBox pre { background: #fff; border: 1px solid #e2e8f0; border-radius: 8px; color: #334155; font-size: 12px; line-height: 1.45; margin: 0; max-height: 360px; overflow: auto; padding: 12px; white-space: pre-wrap; }
@media (max-width: 900px) {
  .topbar, .callHeader, .stageAuditHead { display: grid; }
  .metrics, .opsGrid, .leaderGrid, .trendGrid, .drillGrid, .alertGrid, .detailGrid, .libraryControls, .scoreGrid, .columns, .stageGrid, .formGrid { grid-template-columns: 1fr; }
  .heatRow { grid-template-columns: 90px repeat(12, 58px); }
  h1 { font-size: 26px; }
}